In compliance with Legislative Decree N°21/2014 of 21 February 2014, Gama guarantees you the right to withdraw from the sales contract within 14 calendar days from the date of delivery of the products purchased on the Online Shop www.gamaprofessional.com. To exercise the right of withdrawal, you must carefully fill out the form at this link: here, entering all the requested information. In the "Type of return" field, select the "Return for withdrawal" option. Have your order number handy!
Please note that the transport costs for returning the items to Gama will be your responsibility. In the event of returning a damaged, non-functioning or incomplete product, you will be responsible for the decrease in its value.
The refund procedure will depend on the payment method used for the purchase:
Credit card:
The refund will be made within 14 days of receipt of the goods in our warehouses. The amount will be credited directly to the card used for the purchase. Please note that crediting times to your account may vary depending on your bank's policy.
PayPal:
The refund will take place within 14 days of receipt of the goods in our warehouses and the amount relating to the returned items will be credited to your PayPal account used for the purchase.
Bank transfer:
The refund will be made within 14 days of receipt of the goods in our warehouses and the amount relating to the returned items will be credited to your current account used for the purchase.
We thank you for your understanding and cooperation. We remain at your disposal for further clarifications or assistance.